Volume VI, Issue IV
- July 7, 2013 – 32nd Annual Chowderfest – City Hall Plaza, Boston
- July 15, 2013 – MRA Poolside Reception – The Colonnade Hotel, Boston.
- July 19, 2013 – MLA Outlook 2014, Sheraton Boston Hotel, Boston.
Your Trademark: When to Register
Everybody has a name for their restaurant, hotel or store. Any name that represents goods or services and functions as a source identifier is a trademark (or service mark). But does every trademark need to be registered? And why do we need to register marks, anyway?
It is a bit confusing because although federal Trademark Law provides for a registration system, it also provides what are called “common law” rights – rights for mark owners who do not register. These rights are based on use in commerce and seniority. Businesses in the hospitality industries, restaurants in particular, may be thought of as essentially local, so nationwide rights may seem like overkill. So why should one register? What are the advantages and how will you know when you should register? The main reason you would apply for federal registration is to assist you if enforcement is a concern or issue.
There are several reasons why enforcement may be a concern, for example:
- Your business is in a major city with many tourists and travelers and has gained popularity, notoriety, or publicity. Out-of-state visitors could be confused if they come across a similar business with the same or a similar name.
- You have a unique concept that may make the concept and perhaps the mark, also, more at risk for copying.
- Your mark is very unique (the best kind!). If so, there might be a greater chance of confusion if someone elsewhere comes up with the same or a similar mark, either through copying or the “great minds think alike” situation.
- Your business is expanding, and you want to make sure that if you want to open a site in Chicago or Virginia or Las Vegas, that you have the right to do so. If your business is expanding into another country, then you will need to register in that country, which is easier to do if you hold a U.S. registration. Click here to read full article.
The Three Rules Every Business Should Follow When Dealing with a PR Crisis
Product contamination. A controversial remark by a top executive. A disgruntled former employee with an axe to grind. The potential for bad press for your restaurant, retail store or hotel is everywhere, regardless of how tight a ship you run. The critical question is not if a crisis can happen to your business; it’s what do you do when it happens. Here are three basic rules that every company can follow to help minimize negative publicity, preserve its reputation, and limit exposure to potential legal claims.
1. Take the call. By the time you receive a call from a reporter, the story likely is already out there. Answer the call, but ask questions to learn as much as possible about the scope and angle of the story.
- Ask the reporter questions: “What’s the story about?” “What’s the deadline?” “When is this story going to run?”
- If you are not prepared to comment, do not say “No comment.” Rather, say “I’ll get back to you” or “Can I have a few minutes?”
- Don’t Wing It! Think. Deliberate. Know what you’re going to say before you say it, and be prepared for follow-ups.
- Be honest. If you don’t have an answer or do not know how to answer a question, then say so. Something like: “I don’t know, but I’m going to find out and will get back to you.” Click here to read full article.
Apps vs Mobile Websites In The Restaurant Industry
Putting the ‘Custom’ Back in Customer.
Attending the Peter Pan show at The Wang Theater a few weeks back, and watching Kathy Rigby flipping and flying around the stage reminded me of the importance of flexibility. So too with restaurants and your customers.
While you can’t customize a menu for each and every diner, ‘have it your way’ should be more than just a catchy slogan.
Showing some flexibility creates good experiences, builds relationships and customer loyalty. Mussels are on the menu with a red sauce but the customer wants garlic and oil… Why not? Oysters are offered as a dozen but customer only wants six… absolutely!
Particularly if it’s not busy and/or the request can be easily accommodated. Even an occasional ‘off menu’ request, if the items are readily available.
“Sure” and “no problem” are music to every diner’s ears.
RIW client Cafco Construction Management was honored recently at the Boston Business Journal’s Best Places to Work event.
RIW clients announce new restaurant locations: Jake N Joe’s has opened a location in Foxboro, and The Lincoln Tavern and Restaurant and The Stockyard have opened locations in Boston.
RIW and the National Retail Tenants Association presented “Fighting the Battle of Occupancy Cost Overcharges for Office and Retail Tenants: Identifying, Negotiating and Legal Defenses” on June 19, 2013 at Anthem. Kelly Caralis and David Robinson of RIW were presenters at the event.
Ruberto, Israel & Weiner attorneys have comprehensive knowledge and expertise in the areas of law in which they practice and the industries served. Attorneys in RIW’s Hospitality and Retail Services Group have provided legal services to industry clients for over 30 years.
Additionally, our attorneys organize seminars, lecture, write articles, participate in trade associations, and serve on Boards of Advisors for retail, food and hospitality industry companies.
For a full description of our Hospitality and Retail Services Group, including a list of representative clients, click here.
INDUSTRY GROUP ATTORNEYS
Click here for past articles on a range of issues including: Finance; Leasing; Data Security; Succession & Estate Planning; Disputes; Construction; and Branding.
Published by Ruberto, Israel & Weiner. Kelly A. Caralis, Esq., Editor.